i89bat Privacy Policy

This Privacy Policy ("Policy") has been prepared on behalf of the i89bat platform ("we", "our", "i89bat"). When you use the i89bat website, mobile app, or any other service, you agree to the terms of this Policy. Please read this document carefully, as it provides a complete description of how your personal information is managed.

We believe that transparency and accountability are the foundation of a healthy digital relationship. It is our ethical and professional responsibility to keep the information of every member registered with i89bat secure. This Policy has been prepared in accordance with the regulations applicable in Bangladesh.

1 What Information Is Collected

We may collect the following types of personal information when you register on the i89bat platform and use our services:

1.1 Registration Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred currency (BDT / Taka) and language

1.2 Identity Verification Information (KYC)

For regulatory compliance and anti-money laundering purposes, we may request the following documents for identity verification in certain circumstances:

• Copy of National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of payment method verification (such as bKash or Nagad account number)

1.3 Transaction Information

• Deposit and withdrawal amounts and timestamps
• Payment methods used (bKash, Nagad, Rocket, Upay)
• Transaction history related to bonuses and promotions

1.4 Technical Information

• IP address and geographic location (at country / region level)
• Browser type, operating system, and device information
• Cookie and session data
• Page visit logs and click-tracking data

1.5 Gaming Behaviour Information

• List of games played, bet amounts, and results
• Session duration and gaming patterns
• Responsible gaming limit preferences

2 Purpose of Information Collection

i89bat never collects personal information unnecessarily. We use your information for the following specific purposes:

• Account Management: For registration, login, password recovery, and account verification.
• Financial Transaction Processing: For processing deposits, withdrawals, and bonus distribution.
• Customer Support: To resolve your issues via live chat or email.
• Security and Fraud Prevention: To detect suspicious activity and maintain the integrity of the platform.
• Age Verification: To confirm that all users are at least 21 years of age.
• Responsible Gaming: To monitor your gaming habits and identify potential issues in advance.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To use analytical data to improve the user experience on the platform.
• Communications: To send promotional offers, policy updates, or important notices.

3 Data Storage and Security

i89bat uses industry-standard technology and practices to keep your personal information secure. Our security framework consists of the following layers:

3.1 Technical Security

• All data transfers are secured using SSL/TLS encryption technology.
• Sensitive information (such as passwords) is stored with AES-256 standard encryption.
• Firewalls, intrusion detection systems, and regular security audits are in place.
• Two-Factor Authentication is available.

3.2 Data Retention Period

Your information is generally retained for the entire period your account remains active. Even after account closure, certain information may be retained for a further period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

3.3 Access Controls

Your personal information can only be accessed by authorised staff and only where required for their specific duties. All staff are bound by strict confidentiality agreements.

4 Sharing Information with Third Parties

i89bat may share your information with third parties in the following limited and specific circumstances:

• Payment Processors: Necessary transaction information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals.
• Identity Verification Services: Information may be shared with authorised verification agencies to carry out the KYC process.
• Game Providers: Providers such as Pragmatic Play, JILI, PG Soft, and Spribe may receive necessary session data to operate games.
• Legal Authorities: In legally required circumstances, such as court orders or assistance with government investigations.
• Anti-Money Laundering Agencies: To comply with anti-money laundering regulations.

5 Cookie Policy

The i89bat website uses cookies to improve user experience and keep the service running. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions, ensuring security, and operating core services. These cannot be disabled.
• Functional Cookies: Remember your preferences, language, and account settings so you do not need to set them up again each time.
• Analytics Cookies: Collect page visit statistics to help review platform performance.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies will prevent you from using some core features of the platform.

6 Your Rights

As a user of the i89bat platform, you have the following rights over your own personal information:

• Right of Access: The right to request details of what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information under certain conditions (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Data Portability: The right to request a copy of your information in a machine-readable format.
• Right to Object: The right to object to marketing communications or certain types of processing.
• Right to Withdraw Consent: The right to withdraw consent at any time for any processing that is based on consent.

To exercise any of the rights above, please contact us directly. We will endeavour to respond to your request within 30 working days.

7 Privacy of Minors

i89bat is a platform for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If for any reason the information of a minor has entered our system, it will be deleted immediately and the associated account will be closed.

If you become aware that a minor has registered with i89bat, please contact us immediately.

8 International Data Transfers

i89bat primarily serves users in Bangladesh. However, parts of our technical infrastructure may operate on servers located abroad. In such cases we ensure that the level of data protection always meets the standards set out in this Policy.

Where data is transferred to a third country, appropriate safeguards — such as standard contractual clauses or other legally recognised mechanisms — are followed.

9 Responsible Gaming and Data Protection

We believe responsible gaming and privacy protection are closely linked. By analysing your gaming behaviour, we can provide you with a better gaming experience while also identifying potential issues early.

Data collected for this purpose is never used against you or for advertising purposes. Rather, it is used solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.

10 Policy Changes

i89bat reserves the right to modify this Privacy Policy at any time. When changes are made, a new update date will be displayed on this page and registered users will be notified by email of any significant changes.

Continued use of the platform after any changes will be taken as your acceptance of the revised Policy. We therefore recommend that you visit this page regularly.

If you do not agree with the revised Policy, you may close your account and stop using the platform. In that case, please contact us — we will assist you with the account closure process.

11 Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact our data protection team using the details below:

We are committed to resolving your request as quickly as possible and within a maximum of 30 working days. Your privacy is of great importance to us and we are always ready to assist you.

To learn more about us, visit our About Us page or find answers to your questions in the site's FAQ section.